MANAGEMENT SYSTEMS

UPS Solutions prides itself on having a team with the right experience, education, training and skills to meet our performance criteria. This ensure that you, the customer, receives the highest standards of service that you deserve. Product and skills training takes place on a continuous basis, creating a culture of learning. This ensure knowledgeable team members, resulting in skills transfers and empowering our individual members.

Our company consists of Sales, Service and Administration departments, who report weekly to management’s.  Existing systems and procedures, together with job descriptions and an appraisal system are present.  Each department is accountable for quality of work, ensure customer satisfaction, and have to ensure their own profitability by means of quarterly targets.  Appraisals take place quarterly to measure the quality of work, customer satisfaction and achievement of targets.  At the same time, problems are addressed and additional needs identified, to ensure efficiency.  Targets for the next quarter are then determined and agreed upon mutually.